Frequently asked questions

What areas do you cover?

Our reach extends to all across Dorset, including Bournemouth, Poole, and Christchurch. We can also cover nearby surrounding areas as well. If you live outside these areas, get in touch with our team to discuss possible availability at a slightly increased price to cover travel costs.

Does No.1 Home provide damp proofing?

Yes. We are industry leaders in providing damp proofing solutions.

How can I tell if I have a damp problem in my home?

There are several easily noticeable signs of damp if you know what to look for. Such indictors include:

  • Damp or musty smells
  • Damp mould
  • Wall coverings are stained or peeling
  • Rust marks near nails and ironworks on skirting boards
  • Rust on angle beads (corners of walls with plasterwork)
  • Water condensation on windows inside the property

What are the causes of damp?

The most prevalent cause of damp is insufficient or ineffective damp proof course. Others can be leaks in the roof or brickwork, cracks and gaps as well. Blocked sub-floor vents can also cause damp underfloor areas, which leads to rising damp.

How can we treat damp?

Each case is different, because there are different causes. We tailor our solution to the specific requirements of each job.

What are the risks of damp?

Damp can cause a multitude of issues, including:

  • Stained walls and wallpaper
  • Rusted nails and angle beads
  • Poor air quality in the home
  • Damage to timber through wet rot etc.
  • Damage to plaster
  • Much more

What is woodworm?

Woodworm is the generic term used to categorise beetle larvae that burrow into untreated timber and wood. There are several species and each have their own unique behaviour and tell-tale signs.

How can I tell if my home has woodworm?

Be on the lookout for any of these symptoms of an infestation:

  • Bore holes around 1-2mm in the timber
  • Adult beetles
  • Fine powder (frass) near the bore holes
  • Crumbling edges of timber

Can woodworm go unnoticed?

It is very easy to miss the signs if you aren’t looking for them. Therefore, it’s easy to go unnoticed. Small amounts of sawdust are one of the easiest signs to spot – keep an eye out.

Are all types of woodworm harmful?

Not all of them, but many of them are problematic. If you think you have woodworm in your home, call our team for more information and advice.

Is woodworm seasonal?

Yes, usually most prevalent between April and August, when it’s the right temperature for the beetle larvae to hatch. Dependent on climate and woodworm type.

What is dry rot?

Serpula Lacrymans is dry rot, which is a wood destroying fungus as it feeds on the starch within the timber. It is a brown rot and is common all across the world.

What are the signs of dry rot?

If you have a dry rot problems, you will notice:

  • Timber cracking in a cubic fashion
  • Red rust like spores
  • Mushroom like odour
  • Grey-white strands in/on the timber
  • White and fluffy mycelium appearing
  • Yellowy-brown bracket with white margin

Get in touch with our team for advice and more information.

What is wet rot?

Wet rot can be either white or brown rot, but it includes at type of wood-destroying rot that isn’t dry rot (Serpula Lacrymans).

Am I at risk of wet rot?

If your home has leaks, inadequate ventilation to subfloors and lofts, timber in contact with damp masonry or ineffective damp proofing, then your property will be at risk.

Does black mould always mean rising damp?

Not always, which is why condensation can easily be confused with rising damp. To minimise the formation of mould, be sure to wipe away any excess moisture in the area when it appears.

Is timber automatically treated in a property?

Not always. Some construction companies may use a mixture of treated and untreated, depending on the role the timber plays.

Can the mould be harmful?

According to the NHS, household mould can be responsible for respiratory problems, respiratory infections, allergies or asthma. Damp and mould both have negative effects on the immune system and respiratory system.

Touching the mould can also cause allergic reactions, such as cold like symptoms (itchy/red eyes, skin rash, sneezing, runny nose etc.) If you have asthma, mould can trigger asthma attacks as well. If you spot mould in your home, call our team and we will help you at your earliest convenience.

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    Stay one step ahead of dry rot and reach out to No.1 Home if you suspect your property is experiencing a moisture issue – we are here to help!

    We have been in the business for many years, so you can trust that we have really seen it all when it comes to dry rot.


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    What clients say


    No.1 Home

    The team of two worked well with a very high standard and were proud of their finished work. I was very pleased and would like to recommend them to anyone.

    Mrs Mariner

    No.1 Home

    I was very pleased with your team today, they arrived early and I am very happy with the work carried out. My property has been left clean and tidy. I would recommend this company to anyone.


    No.1 Home

    The team who carried out the work at my home today was spot on, they arrived on time and carried out excellent work. They left my property in a clean and tidy order. I will be using your services again and would recommend.

    Mrs Green